Delivering the Promise of Social Outcomes: The Role of the Performance Analyst (2015) by Emma Tomkinson. Jointly published by The Social Investment Lab, Impetus-PEF and Think Impact.
This paper is a selection of stories demonstrating the difference performance management systems make for social programs. It captures the attitudes and approaches of people who have figured out how to make data work for their organisations.
Trends that are driving the need for performance management include outcomes based contracting of public services, social impact investment (including social impact bonds and microfinance) and collaborative service delivery. This research focuses on the role and perceived effect of:
a. measuring and monitoring systems and;
b. staff operating them.
The paper includes three detailed interviews with performance analysts to paint a picture of who they are and what they do. Finally, the components of a performance management system are described along with suggestions for resources to help with design and implementation.