This guidance has been developed to assist community relations managers in planning their community liaison teams and recruiting community liaison officers (CLOs). It is based on the results of a global online survey, commissioned by IPIECA, of more than 120 CLOs based in 31 countries, representing more than 25 companies and covering all stages of the project/asset life cycle. Research has highlighted the need for managers to increase their understanding of the CLO role and develop more structured approaches to CLO teams, so that CLOs can fulfil their potential, maximize their contribution to project objectives, and meet the needs and expectations of communities.