Finding appropriate ways to handle grievances and complaints is part of good management. In any organisation it is important to address complaints effectively and in a timely manner so as to ensure good relationships with all stakeholders as well as the effective functioning of the organisation. In a project context, managing grievances, including avoiding and minimising them, is an integral part of a sound stakeholder engagement strategy which is essential for successfully carrying out a project. Experience shows that as significant numbers of grievances arise from misunderstandings, such grievances can be avoided, or their numbers minimised, through consistent engagement with both workers and communities. Engagement also helps to prevent communities’ or workers’ concerns from escalating into grievances.