Join our LinkedIn Group

The Project Complaint Mechanism (PCM) has been established to assess and review Complaints about projects financed by the European Bank for Reconstruction and Development (EBRD). It gives individuals, Organisations and local groups that may be adversely affected by a project a means of raising Complaints with the Bank, independently from banking operations.This User’s Guide sets out the rules about how Complaints may be filed, who can file a Complaint, what issues can be raised and addressed through the PCM. It also explains the Complaint review process, timelines, reporting requirements, confidentiality provisions and other details of the procedures. In addition, it includes full text of the Rules of Procedure of the PCM, as approved by the Board of Directors of the EBRD in May 2014.

Project Complaint Mechanism: A user’s guide and Rules of Procedure

Resource Key: 2VDDCPHG

Document Type: Report

Creator:

Author:

  • EBRD

Creators Name: {mb_resource_zotero_creatorsname}

Place:

Institution:

Date: 2014

Language:

The Project Complaint Mechanism (PCM) has been established to assess and review Complaints about projects financed by the European Bank for Reconstruction and Development (EBRD). It gives individuals, Organisations and local groups that may be adversely affected by a project a means of raising Complaints with the Bank, independently from banking operations.This User’s Guide sets out the rules about how Complaints may be filed, who can file a Complaint, what issues can be raised and addressed through the PCM. It also explains the Complaint review process, timelines, reporting requirements, confidentiality provisions and other details of the procedures. In addition, it includes full text of the Rules of Procedure of the PCM, as approved by the Board of Directors of the EBRD in May 2014.

Download Document