Over the past few years, considerable emphasis has been placed on the design and implementation of site-level grievance mechanisms (GMs). Site-level GMs are rightly seen as vitally important and integral elements of a functional community relations management system that strives to incorporate evolving international best practice. Over the years, some rudimentary forms of site-level GMs have been common elements of operations, such as complaint boxes. These first-generation GMs offered the sense that companies cared about the opinions of their workforce, but rarely was much emphasis or importance placed on such tools. The shift within the resource development industry to a focus on the concerns of external stakeholders, as well as employees and contractors, brought with it a need to not only identify and listen to stakeholders, but to document their concerns and respond to them in a constructive fashion. This, in turn, led to the development of more robust site-level GMs, although these were still not widely implemented or used as valued business tools.Over the past several years, the work of Prof. John Ruggie, the Special Representative to the United Nations Secretary-General on Business and Human Rights, changed all of that. Ruggie’s “Protect, Respect and Remedy” framework and the associated Guiding Principles (United Nations, 2011) brought an entirely new focus to GMs by explicitly identifying them as an essential community relations tool and by advocating their use to ensure and demonstrate that businesses are adhering to their responsibilities to respect human rights. Moreover, the original 2006 version of the International Finance Corporation Performance Standards on Social and Environmental Sustainability required a GM and the revised 2012 (IFC, 2012) version is even more explicit about the requirements surrounding site-level GMs.